Customer Service Representative Voice / Non Voice

Experience: 0-2 years Job description:
• 0-2 years in e-commerce customer service experience preferred.
• General understanding of e-commerce CRM (Salesforce Commerce Cloud) will be added advantage.
• understanding of typical issues associated with online ordering (e.g., order updates, cancelations, replacements, etc.).
• Pleasant and professional written customer service communication skills required. Excellent grammatical skills.
• Excellent attention to detail, strong organization skills and the ability to multitask are required.
Expectations include accountability, taking initiative, having pride in one’s work and striving for continuous improvement.
• Competency regarding general business software tools (e.g, Word, Excel, email, etc.) and internet skills a must.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
• Experience with a case management solution such as Zendesk or Salesforce Service Cloud is preferred.
• Min typing speed of 30-40 WPM is required.

Benefits:
• Night shift allowance
• Free transportation 24X7
• Weekly WOW transaction (Call/Email/Chat) incentive
• Monthly & Quarterly Rewards and recognitions
• Casual dress code
• Team outings & Fun Friday activities
• E-learning to continuously enhance skillset
• Dedicated HR to listen all your concerns and improvise
Qualification:
• Bachelor’s Degree or equivalent