Customer Service Representative (International Voice...

Main Responsibilities:

The ideal candidate needs to be comfortable in a fast-paced, multi-tasked, high-energy environment. They need to be creative and analytical problem solvers with a passion for excellent customer service.

Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies, and procedures and actively seek solutions through logical reasoning and data interpretation to deliver timely, accurate and professional customer service to all customers.

This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting

orders and correcting post-sales problems.

Skills & Experience:

Freshers and Six months to 1 year of experience in the international BPO voice process

Proactivity and Fast learning ability

Ability to maintain composure in highly escalated situations

Enthusiasm and strong self-motivation

Ability to communicate clearly with both internal and external customers

Adaptability to change

Effective problem-solving skills including decision-making, time management, and immediate prioritization of tasks

Customer-oriented, self-disciplined, and organized

Proficient use of tools, technology, applications, and online resources

GSuite Knowledge and application

Excellent verbal and written communication

Knowledge of MultitaskingShifts:

Evening and Graveyard with 5 Days working and rotational Week Offs

Work From Office

Salary:

20000 to 24000 In Hand including the Attendance Allowance

Perks:

Both side AC Cabs

Great Culture and Work Environment

Continuous Learning and Growth Opportunities through our robust IJP Policy

State of art free Gym Facility at the site

Additional Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Language Reference

English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity