Customer Service Representative (International Voice...
Published date: 2024/01/10
- Location: Bengaluru , Karnataka, India
Description and Requirements
Main Responsibilities:The ideal candidate needs to be comfortable in a fast-paced, multi-tasked, high-energy environment. They need to be creative and analytical problem solvers with a passion for excellent customer service. Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies, and procedures and actively seek solutions through logical reasoning and data interpretation to deliver timely, accurate and professional customer service to all customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expeditingorders and correcting post-sales problems.Skills & Experience:Freshers and Six months to 1 year of experience in the international BPO voice process
Proactivity and Fast learning ability
Ability to maintain composure in highly escalated situations
Enthusiasm and strong self-motivation
Ability to communicate clearly with both internal and external customers
Adaptability to change
Effective problem-solving skills including decision-making, time management, and immediate prioritization of tasks
Customer-oriented, self-disciplined, and organized
Proficient use of tools, technology, applications, and online resources
GSuite Knowledge and application
Excellent verbal and written communication
Knowledge of MultitaskingShifts:Evening and Graveyard with 5 Days working and rotational Week Offs
Work From Office
Salary:
20000 to 24000 In Hand including the Attendance Allowance
Perks:
Both side AC Cabs
Great Culture and Work Environment
Continuous Learning and Growth Opportunities through our robust IJP Policy
State of art free Gym Facility at the site
Additional Job Description
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Language ReferenceEnglish
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity
Main Responsibilities:The ideal candidate needs to be comfortable in a fast-paced, multi-tasked, high-energy environment. They need to be creative and analytical problem solvers with a passion for excellent customer service. Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies, and procedures and actively seek solutions through logical reasoning and data interpretation to deliver timely, accurate and professional customer service to all customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expeditingorders and correcting post-sales problems.Skills & Experience:Freshers and Six months to 1 year of experience in the international BPO voice process
Proactivity and Fast learning ability
Ability to maintain composure in highly escalated situations
Enthusiasm and strong self-motivation
Ability to communicate clearly with both internal and external customers
Adaptability to change
Effective problem-solving skills including decision-making, time management, and immediate prioritization of tasks
Customer-oriented, self-disciplined, and organized
Proficient use of tools, technology, applications, and online resources
GSuite Knowledge and application
Excellent verbal and written communication
Knowledge of MultitaskingShifts:Evening and Graveyard with 5 Days working and rotational Week Offs
Work From Office
Salary:
20000 to 24000 In Hand including the Attendance Allowance
Perks:
Both side AC Cabs
Great Culture and Work Environment
Continuous Learning and Growth Opportunities through our robust IJP Policy
State of art free Gym Facility at the site
Additional Job Description
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Language ReferenceEnglish
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity
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