Customer Service Representative - Inbound

Job brief:

We are looking for Customer Service Representative for handling inbound volumes from our clients who trade in Stock Market or are looking for investment related solutions. You will be responsible for providing end to end resolution to the clients over the phone. One of the key deliverables is to ensure that superior customer experience is delivered, and no complaints should get escalated to the Regulators. The representative is supposed to display high sense of ownership and urgency to resolve client issues on topmost priority. Better service helps business achieve greater heights which is the key goal for an organization. This role doesn’t involve any cross-selling or upselling and is specifically a service role.

Responsibilities:

· Responsible for handling client queries via Voice medium primarily.

· Provide relevant information about client’s query on email if necessary.

· Address questions related to products/processes for investment/stock market.

· Take ownership in resolving client queries on priority

· Deliver superior experience thru interactions which motivates clients to trade with us.

Skillset:

· Graduate in any stream

· Good knowledge of stockbroking business

· Should be NISM VIII certified before candidate starts taking calls

· Minimum 1 year of experience in BPO/Customer Service

· Candidates who have been working as dealers in a stock broking firm may be considered

· Ability to learn about products and services and describe/explain them to clients

· Fluent in English/Hindi

· Excellent communication and interpersonal skills – Versant Pro 58 certified

· Cool-tempered and able to handle rejections/objections

· Outstanding negotiation skills with the ability to resolve issues and address complaints

Job Benefits & Perks

PF, ESIC, Gratuity, Allowance.

Salary- Hike on last drawn ( Max Upto 40k per month)

Salary date: 1st of every month.

Total 24 leaves in year.

Walk-in Address :

3i Infotech BPO Limited, Rupa Solitaire, 3rd Floor, Unit-319, Sector-22, D-1 , Mahape, Millenium Business Park, Ghansoli, Navi Mumbai- 400710.

Meet HR Vishal. Carry a resume.

Mail resumes- vishal.jaiswal@3i-digitalbps.com