Customer Service Representative
Published date: 2024/01/16
- Location: Mumbai, India
Company Description
Arrivia is a travel-focused company that brings brands to life using the power of travel. We’re a merger of three powerhouse brands: ICE, SOR Technology, and WMPH Vacations. With offices globally, including Mumbai, we embrace diversity and a passion for travel across our entire staff.
We focus on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Our goal is to deliver innovative solutions and take charge of change as we help people around the world travel better and experience more.
Role Description
This is a full-time, on-site role for a Chat Customer Service Representative in Mumbai. The Customer Service Representative will be responsible for handling customer inquiries and providing support to our members through various communication channels. They will also be responsible for ensuring customer satisfaction and improving the overall customer experience.
Qualifications
• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Service skills
• Excellent communication skills, both written and verbal
• Strong problem-solving and interpersonal skills
• Ability to multitask and work well in a fast-paced environment
• Experience in the travel industry is a plus
Arrivia is a travel-focused company that brings brands to life using the power of travel. We’re a merger of three powerhouse brands: ICE, SOR Technology, and WMPH Vacations. With offices globally, including Mumbai, we embrace diversity and a passion for travel across our entire staff.
We focus on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Our goal is to deliver innovative solutions and take charge of change as we help people around the world travel better and experience more.
Role Description
This is a full-time, on-site role for a Chat Customer Service Representative in Mumbai. The Customer Service Representative will be responsible for handling customer inquiries and providing support to our members through various communication channels. They will also be responsible for ensuring customer satisfaction and improving the overall customer experience.
Qualifications
• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Service skills
• Excellent communication skills, both written and verbal
• Strong problem-solving and interpersonal skills
• Ability to multitask and work well in a fast-paced environment
• Experience in the travel industry is a plus
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