Customer Service Representative
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Company Description
Role Description
This is a full-time on-site role for a Customer Service Representative at KK IT Services & BPO PVT LTD, located in Pune. The Customer Service Representative will be responsible for addressing customer inquiries and resolving customer issues via phone, email, or chat. The Customer Service Representative will also be responsible for providing product and service information, as well as handling billing and payment inquiries.
Qualifications
• Excellent communication and interpersonal skills
• Ability to handle high-volume call and chat queues and resolve customer inquiries in a timely and accurate manner
• Demonstrated problem-solving and critical-thinking skills
• Ability to navigate multiple systems and applications simultaneously
• Experience providing customer support in a fast-paced, metrics-driven environment preferred
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• High school diploma or equivalent; college degree preferred
• Previous experience in a customer service or call center environment preferred
Role Description
This is a full-time on-site role for a Customer Service Representative at KK IT Services & BPO PVT LTD, located in Pune. The Customer Service Representative will be responsible for addressing customer inquiries and resolving customer issues via phone, email, or chat. The Customer Service Representative will also be responsible for providing product and service information, as well as handling billing and payment inquiries.
Qualifications
• Excellent communication and interpersonal skills
• Ability to handle high-volume call and chat queues and resolve customer inquiries in a timely and accurate manner
• Demonstrated problem-solving and critical-thinking skills
• Ability to navigate multiple systems and applications simultaneously
• Experience providing customer support in a fast-paced, metrics-driven environment preferred
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• High school diploma or equivalent; college degree preferred
• Previous experience in a customer service or call center environment preferred
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