Customer Service Representative

Benefits
Pulled from the full job description
Food provided
Health insurance
Leave encashment
Provident Fund
We are looking for experienced and dynamic Customer Service Representatives!!

Ø Training will be provided

Ø 5 Days working

Key Responsibilities:

Respond to Customer Inquiries:

Serve as the first point of contact for clients, addressing inquiries, requests, and concerns through various communication channels, such as phone, email, and live chat.
Establish and maintain professional, positive relationships with clients.
Service Information:

Develop an in-depth understanding of the company's services, processes, and offerings to provide accurate information and guidance to clients.
Stay updated on service updates, changes, and pricing.
Issue Resolution:

Investigate and resolve client issues, concerns, or complaints in a prompt and effective manner.
Collaborate with relevant internal teams to ensure client issues are addressed and resolved satisfactorily.
Documentation:

Accurately document customer interactions, including issues, resolutions, and customer feedback.
Use CRM (Customer Relationship Management) software to maintain customer records and histories.
Communication Skills:

Display excellent communication skills, including active listening, empathy, and clear articulation of solutions or instructions.
Tailor communication to suit the customer's needs and level of technical expertise.
Customer Feedback:

Gather and relay client feedback to the service development and management teams to drive service enhancements.
Identify trends in client inquiries to proactively address common issues.
Qualifications:

Previous customer service or support experience is a plus.

Excellent communication skills, both written and verbal.

Strong problem-solving and critical-thinking abilities.

Familiarity with CRM software and other relevant tools.

Patience, empathy, and a customer-focused approach.

Ability to work independently and as part of a team.

Flexibility to work in shifts and adapt to changing work environments.

Speak with the employer
+91 7888490906

Job Types: Permanent, Full-time

Salary: ₹21,000.00 - ₹26,000.00 per month

Benefits:

Food provided
Health insurance
Leave encashment
Provident Fund
Schedule:

Day shift
Morning shift
Night shift
Rotational shift
Supplemental pay types:

Overtime pay
Ability to commute/relocate:

Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

English (Required)
Shift availability:

Night Shift (Required)
Day Shift (Required)
Speak with the employer
+91 7888490906