Customer Service Representative
Published date: 2024/01/10
- Location: New Delhi, Delhi, India
Position Title: Customer Service Representative
Home Furniture Company, a leading manufacturer, importer, designer, and worldwide distributor of upholstered home furnishings, is dedicated to delivering exceptional products to our customers. We are seeking a Customer Service Representative to join our dynamic team. This is an exceptional opportunity for motivated individuals to kickstart their finance careers while gaining invaluable hands-on experience in the e-commerce industry. The company's home base is in the USA, and the employee will work remotely from the India office in US Shifts possibly.
Duties and Responsibilities:
Provide excellent customer service through phone, live chat, and email channels.
Act as the primary point of contact for all customer inquiries, including returns, parts requests, and damage claims.
Efficiently and accurately process customer requests, answer questions, and resolve complex issues via email, chat, and phone.
Research and process replacement parts for customers.
Investigate and provide accurate information regarding customer order status.
Respond to and manage customer-related issues in a timely and professional manner.
Handle customer complaints, offering exceptional solutions and alternatives as needed.
Book Small Parcel (FedEx) and LTL returns and communicate return information to customers via CRM.
Perform other work-related duties as assigned.
Qualifications:
Proficiency in MS Office, with strong computer skills.
Proficiency in email management, preferably using Outlook.
Excellent multitasking and time-management skills, with the ability to prioritize tasks effectively.
Detail-oriented with a focus on quality and precision.
Excellent verbal and written communication skills; must be proficient in English.
Experience with a Customer Relationship Management (CRM) system is a significant plus, with a preference for Gorgias CRM experience.Netsuite system experience a plus
Schedule:
Monday to Friday, 5 am - 2 pm, lunch break 1 hours?
Training period, First 3 month schedule 9 pm – 6 am
The annual salary
For this position range ₹ 25,000 - ₹ 45,000, per month (Indian Rupees).
Work Location India Address:
Smarthire Screening Services Pvt. Ltd
FE-1, Collative, Global Foyer, White House
NBCC Plaza, Puship Vihar, Sector 5, Saket
New Delhi 110017
Job Type: Full-time
Pay: ₹25,000.00 - ₹45,000.00 per month
Schedule:
Monday to Friday
Work Location: In person
Home Furniture Company, a leading manufacturer, importer, designer, and worldwide distributor of upholstered home furnishings, is dedicated to delivering exceptional products to our customers. We are seeking a Customer Service Representative to join our dynamic team. This is an exceptional opportunity for motivated individuals to kickstart their finance careers while gaining invaluable hands-on experience in the e-commerce industry. The company's home base is in the USA, and the employee will work remotely from the India office in US Shifts possibly.
Duties and Responsibilities:
Provide excellent customer service through phone, live chat, and email channels.
Act as the primary point of contact for all customer inquiries, including returns, parts requests, and damage claims.
Efficiently and accurately process customer requests, answer questions, and resolve complex issues via email, chat, and phone.
Research and process replacement parts for customers.
Investigate and provide accurate information regarding customer order status.
Respond to and manage customer-related issues in a timely and professional manner.
Handle customer complaints, offering exceptional solutions and alternatives as needed.
Book Small Parcel (FedEx) and LTL returns and communicate return information to customers via CRM.
Perform other work-related duties as assigned.
Qualifications:
Proficiency in MS Office, with strong computer skills.
Proficiency in email management, preferably using Outlook.
Excellent multitasking and time-management skills, with the ability to prioritize tasks effectively.
Detail-oriented with a focus on quality and precision.
Excellent verbal and written communication skills; must be proficient in English.
Experience with a Customer Relationship Management (CRM) system is a significant plus, with a preference for Gorgias CRM experience.Netsuite system experience a plus
Schedule:
Monday to Friday, 5 am - 2 pm, lunch break 1 hours?
Training period, First 3 month schedule 9 pm – 6 am
The annual salary
For this position range ₹ 25,000 - ₹ 45,000, per month (Indian Rupees).
Work Location India Address:
Smarthire Screening Services Pvt. Ltd
FE-1, Collative, Global Foyer, White House
NBCC Plaza, Puship Vihar, Sector 5, Saket
New Delhi 110017
Job Type: Full-time
Pay: ₹25,000.00 - ₹45,000.00 per month
Schedule:
Monday to Friday
Work Location: In person
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