Customer Service Representative
Published date: 2024/01/10
- Location: Haryana, Gurugram, India
Qualifications
Bachelor's (Preferred)
Total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
English (Preferred)
Full Job Description
As a Customer Service Representative, your impact is crucial in ensuring timely and accurate service delivery through calls, chats, and emails.
You must build your knowledge of the client and their domain to provide resolutions on the first conversation while meeting Service Level Agreements such as Customer Satisfaction and Handle Time.
Maintaining internal and client delivery quality on all correspondence is essential, as is adhering to attendance and accountability policies. You will be responsible for query resolution, documentation, and follow-up while continuously identifying and supporting operational improvements.
Graduates in B.Com, B.A, BCA, BBA, BHM, BSc, and BSc IT (except Stats, Maths Hons & Eco Hons) or those with a full-time MBA, BE, and B-tech and a minimum of 6 months of BPO experience are welcome.
Proficiency in communication, computer usage, and Basic MS Office skills are essential. You will have opportunities for growth, incentives, and skills development investments, a balanced work-life schedule, and a fun and collaborative environment. Depending on process/client alignment.
Job Type: Full-time
Salary: ₹24,000.00 - ₹31,000.00 per month
Education:
Bachelor's (Preferred)
Bachelor's (Preferred)
Total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
English (Preferred)
Full Job Description
As a Customer Service Representative, your impact is crucial in ensuring timely and accurate service delivery through calls, chats, and emails.
You must build your knowledge of the client and their domain to provide resolutions on the first conversation while meeting Service Level Agreements such as Customer Satisfaction and Handle Time.
Maintaining internal and client delivery quality on all correspondence is essential, as is adhering to attendance and accountability policies. You will be responsible for query resolution, documentation, and follow-up while continuously identifying and supporting operational improvements.
Graduates in B.Com, B.A, BCA, BBA, BHM, BSc, and BSc IT (except Stats, Maths Hons & Eco Hons) or those with a full-time MBA, BE, and B-tech and a minimum of 6 months of BPO experience are welcome.
Proficiency in communication, computer usage, and Basic MS Office skills are essential. You will have opportunities for growth, incentives, and skills development investments, a balanced work-life schedule, and a fun and collaborative environment. Depending on process/client alignment.
Job Type: Full-time
Salary: ₹24,000.00 - ₹31,000.00 per month
Education:
Bachelor's (Preferred)
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