Customer Service Representative

Job details
No matching job preferences
Salary
From ₹20,000 a month
Job type
Full-time
Fresher
Regular / Permanent
Shift and schedule
Weekend availability
Morning shift
Monday to Friday
Benefits & Perks
Provident Fund, Health insurance, Cell phone reimbursement, Paid sick time
Qualifications
Higher Secondary(12th Pass) (Preferred)

Total work: 1 year (Preferred)

Customer service: 1 year (Preferred)

English (Preferred)

Hindi (Preferred)

Benefits
Pulled from the full job description
Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund
Full Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:

High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Job Types: Full-time, Regular / Permanent, Fresher

Salary: From ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund
Schedule:

Monday to Friday
Morning shift
Weekend availability
Supplemental pay types:

Commission pay
Quarterly bonus
Yearly bonus
Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

English (Preferred)
Hindi (Preferred)
Speak with the employer
+91 8866398980
Application Deadline: 25/05/2023
Expected Start Date: 25/05/2023