Customer Service Representative

We are searching for a highly analytical Customer Service Specialist. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback.

A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Responsibilities:

· Promptly responding to customer queries via email, phone, and social media channels.

· Immediately escalating serious complaints or issues that you are not equipped to deal with.

· Liaising with colleagues or managers to find the best solutions to customers’ issues.

· Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

· Maintaining a polite, helpful, and professional manner at all times.

· Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.

· Familiarizing yourself with new products and services as they are introduced.

· Attending workshops and meetings as required.

· Providing training to new customer service agents.

· Respecting client confidentiality at all times.

Qualifications:

· Bachelor’s degree in business, communications, or a related field may be advantageous.

· Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required.

· Previous experience in a customer service role is preferred.

· The ability to respond appropriately under pressure.

· Sound judgment and excellent problem-solving skills.

· The ability to speak a second language may be advantageous.

· A positive attitude and the ability to build relationships with clients.

· The flexibility to work irregular hours, when required.

· Fluent in English & Hindi

Experience: 1 year in Digital Marketing Agency

Job Type: Full-time

Salary: ₹15,000.00 - ₹22,000.00 per month

Benefits:
• Flexible schedule

Schedule:
• Morning shift

Ability to commute/relocate:
• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:
• Bachelor's (Required)

Experience:
• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:
• English (Required)
• Hindi (Required)

Job Type: Full-time

Salary: ₹15,000.00 - ₹22,000.00 per month

Benefits:
• Flexible schedule

Schedule:
• Morning shift

Ability to commute/relocate:
• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:
• Bachelor's (Required)

Experience:
• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:
• English (Required)
• Hindi (Required