Customer Service Representative
Published date: 2024/01/10
- Location: Noida, Uttar Pradesh, India
Role & Responsibilities:
· Responsible for incoming chat contacts
· Follow up on customer requests
· Outbound & inbound calling
· First response to customers and sales team.
· Daily and weekly reports, delivery based on results and requests.
· Keeping all KPIs in line and customer satisfaction as a priority.
· Attend to chat volume, send daily pick up reports to couriers
· Assistance to sales teams
· Weekly report on incidents and common issues
· Customer education, client and partner communication written and spoken
Skills & Knowledge:
· Computer skills
· English Proficiency
· Positive positioning and multitasking
· Knowledge in customer success
· Experience – 1 to 2 years
Location: Noida Sector 16
Monday to Friday: 09:30 AM to 06:30 PM
Saturday: 10:00 AM to 02:00 PM
Sunday: Off
· Responsible for incoming chat contacts
· Follow up on customer requests
· Outbound & inbound calling
· First response to customers and sales team.
· Daily and weekly reports, delivery based on results and requests.
· Keeping all KPIs in line and customer satisfaction as a priority.
· Attend to chat volume, send daily pick up reports to couriers
· Assistance to sales teams
· Weekly report on incidents and common issues
· Customer education, client and partner communication written and spoken
Skills & Knowledge:
· Computer skills
· English Proficiency
· Positive positioning and multitasking
· Knowledge in customer success
· Experience – 1 to 2 years
Location: Noida Sector 16
Monday to Friday: 09:30 AM to 06:30 PM
Saturday: 10:00 AM to 02:00 PM
Sunday: Off
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