Customer Service Representative
Published date: 2024/01/10
- Location: Ahmedabad, Gujarat, India
Minimum 1-year call center experience.
- Strong written & spoken communication skills in English.
- The ideal candidate loves talking to people and proactively solving issues
- Should have good typing skills.
- Requirement is to handle Inbound calls, Chat, Email & make outbound calls.
- Flexible to work in rotational shifts.
- Experience in health care or facility management would be preferred
- Available to start immediately
- Answering calls from customers professionally and responding to customer inquiries and complaints.
- Respond to Emails and Chats in a professional and timely manner.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Handling and resolving customer complaints on offered services.
- Place new orders as & when needed.
- Follow call script & etiquette.
- Providing information on the services offered.
- Escalating inquiries to respective departments or supervisor as & when needed.
- Taking part in training and other learning opportunities to expand knowledge.
- Adhering to all company policies and procedures.
Job Types: Full-time, Regular / Permanent
Salary: ₹22,000.00 - ₹25,000.00 per month
- Strong written & spoken communication skills in English.
- The ideal candidate loves talking to people and proactively solving issues
- Should have good typing skills.
- Requirement is to handle Inbound calls, Chat, Email & make outbound calls.
- Flexible to work in rotational shifts.
- Experience in health care or facility management would be preferred
- Available to start immediately
- Answering calls from customers professionally and responding to customer inquiries and complaints.
- Respond to Emails and Chats in a professional and timely manner.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Handling and resolving customer complaints on offered services.
- Place new orders as & when needed.
- Follow call script & etiquette.
- Providing information on the services offered.
- Escalating inquiries to respective departments or supervisor as & when needed.
- Taking part in training and other learning opportunities to expand knowledge.
- Adhering to all company policies and procedures.
Job Types: Full-time, Regular / Permanent
Salary: ₹22,000.00 - ₹25,000.00 per month
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