Customer Service Representative
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
International Chat Operations – Customer Care – Customer Operations Responsibilities - Review customer service notes - Check status of services on account - Take appropriate steps to resolve customer's problems - Troubleshoot technical issues related to customer’s services - Communicate effectively and close the loop with clients in case of observations - Update status in internal as well as client tools - Meet process expectations with high quality standards and adherence to SLAs Minimum Qualifications - Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience - Good communication and interpersonal skills - Ability to quickly and efficiently assimilate process knowledge - Professional in conduct/behavior, appearance and communication - Understanding of web technology and cable setup - Reliability in terms of attendance and timing - Flexible for 24x7 shifts - Should not have any commitments – part time courses, tuitions, etc. that hamper work performance Preferred Qualifications - Basic knowledge of excel - Experience in troubleshooting related process - Ability to analyze information and evaluate results to choose the best solution and solve problems - Good documentation skills Salary :- Up to 25 CTC Share Resume at 7599810837
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