Customer Service Representative

INDUSTRY:

Ethiqual Global was established in 2016 with a motive to provide unparalleled solutions for various domains of business and add value to its offerings. Ethiqual is in the business of providing comprehensive integrated solutions to its clients for all their non-core activities.

As a leading service provider, we are known for solutions in various segments of business including integrated facilities management, Managed living, technical services, and digital marketing and workplace experiences. Human capital is the major core competency of every business, and we offer services to cater to it to its highest potential.

Responsibilities
• To answer and make calls within the set standard.
• To provide accurate information to callers.
• To provide exceptional customer service.
• To acquire all necessary process information.
• To stay updated with protocols as per process.
• To document all call information according to standard operating procedures.
• To maintain and improve quality results by adhering to standards and guidelines.
• To learn additional responsibilities to grow within the organization.
• To follow up on customer calls where necessary.
• To report unresolved call issues to the supervisor

Skills Required:
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills, 30 wpm.
• Team player with strong listening and interpersonal skills
• Superior listening, verbal, and written communication skills.
• Quality-oriented individual with the ability to rapidly learn.
• Excellent communication skills.
• Must demonstrate strong oral, written, and interpersonal communication skills.
• Must demonstrate the ability to work independently and prioritize multiple objectives in a rapidly changing environment