Customer Service Representative

Require Customer Service Representative for night shift:

We are looking for Customer Service Representative having 0-2 years of exp to manage calls, customer service inquirers, etc,

Main Activities:

· Open and maintain customer records by updating account information in the backend

· Maintain close contact with sales representatives to obtain information regarding product performance, service requirements and customer requests

· Resolve product or service problems by clarifying the customer's complaint / issues

· Prepares product or service reports by collecting and analysing customer information

· Contribute to team effort by accomplishing related results as required

· Manages the office and administration duties as per the Company policy

What are we looking for :

· Having Experience in international semi- voice calling process.

· Excellent verbal communication skills in English is a must

· Knowledge / understanding of online user behaviour

· Excellent telephone etiquette and ability to demonstrate professional grammar and diction is a must

· Proficient in using MS Office Software mainly Word, Excel, Outlook & PowerPoint with excellent documentation and presentation skills

· Possess an ability to establish a report with customers, identify their concerns and needs and provide effective solutions in a timely manner

·Shift timing will be of 9 hours between 6 PM to 6 AM

Offers:

§ Excellent compensation — well above the market average

§ Extensive opportunities for growth and professional development thanks to our mentoring system

§ Alternate Saturdays working according to roster