Customer Service Representative

CLIENT SERVICE EXECUTIVE



ABOUT THE COMPANY

JBPL works with a vision to enumerate the future of kids fashion and integrate India’s kids fashion industry into the global kids fashion world. We amplify brand’s market value and present the true essence of the brand to the potential customer base with a focused and market – driven perspective. A brand associated with JBPL will join a league of fashion leaders that includes industry heavyweights, emerging brands and stirring new launches.

Website : https://jbpl.co

Linkedin : https://www.linkedin.com/company/jbpl



ABOUT THE PROJECT:

Junior’s Fashion Week is a dedicated effort to amplify brand’s market value and present the true essence of the brand to the potential customer base with a focused and market – driven perspective. A brand associated with JFW will join a league of fashion leaders that includes industry heavyweights, emerging brands and stirring new launches. JFW forms an engaging format that focuses on showcasing and introducing trends to potential consumers and professionals with the goal of marketing, branding and business generation.

Website : https://www.juniorsfashionweek.com/



JOB DESCRIPTION:

• Interact with clients and build relationships with them while ensuring their needs are being met

• Understand services and prepare a plan to deliver

• Mastermind creative ways to deliver an exceptional client experience

• Extra ordinary communication : Written and Verbal to communicate clients.

• Identifying and resolving client queries. Resolve complex client problems or disputes in a professional and timely manner.

• Keep records and documentation of client interactions for training purposes.

• Create monthly reports to determine whether KPIs are being met and where there is room for improvement.

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.

• Creating a positive onboarding experience for new clients.

• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.

• Identifying ways to overcome clients' initial dislike of company services.

• Maintaining a detailed and accurate record of all existing and potential client details and communications.

• Providing clients with relevant information on the products and services offered by the company

• Ability to maintain a calm composure in stressful situations, good listening skills .

• Ability to offer excellent customer service.

• Excellent Negotiation skills ; as negotiation will be done with venue partner, photographer and production vendor.