Customer Service Representative
Published date: 2026/11/08
- Location: Barakhamba, Delhi, India
Job Description: -
· Manage pre and post sales.
· Manage customer's incoming phone calls, chat room and emails.
· Identify and assess customers’ needs to achieve satisfaction.
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/customer service team sales targets and call handling quotas
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
· Maintain the data for stock management and keep an eye on cost effectiveness.
Requirements and skills
Strong phone contact handling skills and active listeningFamiliarity with MS-Excel.Customer orientation and ability to adapt/respond to different types of charactersGood communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyFresher can should apply
Job Types: Full-time, Regular / Permanent
Salary: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Health insuranceLife insurancePaid sick timePaid time offProvident Fund
Schedule:
Day shift
Experience:
Customer service: 1 year (Preferred)
Language:
English (Preferred)Hindi (Preferred)
· Manage pre and post sales.
· Manage customer's incoming phone calls, chat room and emails.
· Identify and assess customers’ needs to achieve satisfaction.
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/customer service team sales targets and call handling quotas
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
· Maintain the data for stock management and keep an eye on cost effectiveness.
Requirements and skills
Strong phone contact handling skills and active listeningFamiliarity with MS-Excel.Customer orientation and ability to adapt/respond to different types of charactersGood communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyFresher can should apply
Job Types: Full-time, Regular / Permanent
Salary: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Health insuranceLife insurancePaid sick timePaid time offProvident Fund
Schedule:
Day shift
Experience:
Customer service: 1 year (Preferred)
Language:
English (Preferred)Hindi (Preferred)
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