Customer Service Representative

Customer Service through calls, Chats emails
Ensure timely and accurate service delivery at defined productivity levels
Build client domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time Customer Effort
Maintain Internal Client level delivery quality on calls, chats email conversations
Adhere to Customer Service Attendance Accountability policies
Execute issue /query resolution and ensure proper documentation follow-up
Identify, share and support operational improvements

Education
Graduates in B.Com, B.A, BCA, BBA, BHM, BSc BSc IT (Except Stats, Maths Hons Eco Hons)
Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
Undergraduate (Except pursuing any regular course/technical course, pursuing course with
specialization in Stats, Maths, Hons Eco Hons, current year 12th Pass out)

You bring knowledge expertise Required Experience

Experience 0- 2 yrs
Excellent communication skills
Should be flexible to work in rotational shifts
Proficient in computer usage and Basic knowledge on MS Office
Defined career roadmap which offers growth opportunities
Industry type
Recruitment / Staffing
Functional area
Customer Success, Service & Operations
Role
Customer Service
Role category
Customer Success, Service & Operations - Other
Employment type
Full Time, Permanent
Education
Any Graduate, BCA in Computers, B.B.A/ B.M.S in Management, B.Sc in Chemistry, B.Com in Commerce, BHM in Hotel Management, B.A, B.Tech/B.E. in Production/Industrial
MBA/PGDM in Marketing