Customer Service Representative

ob detailsAbout company
Job highlights
skills in English-Verbal.Excellent Understanding about customer service.Comfortable for Rotational offs.Should be comfortable working for Night Shift as per US

Shifts: Day- Night Shift

0 - 4 Years

1 Vacancy

Not disclosed

Jaipur
Key skills
BPOCustomer Service RepresentativeVoice processTender preparationFinancial accountingReport writingUS processService qualityCRMRecruitment
Job description
What you’ll do
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Customer Service Representative(Us Process)

Job Name: Customer Service Representative (Us Process)

Job Role: CSR

Industry: CRM/ BPO/ KPO

Job Location: Udaipur/ Jaipur (Rajasthan)

Shifts: Day- Night Shift

Process: Voice - Non Voice Process

Experience: 0 - 4 year



Salary: Best in the Industry

Education: MBA/ BBM/ B.Tech

Description: identifying and establishing a new business. organizing sales visits. liaising with existing clients. preparing tenders, proposals and quotations. providing pre-sales and post-sales support. negotiating contracts, terms and conditions. reviewing cost and sales performance. writing reports and sales literature. providing product education and advice. attending trade exhibitions, conferences and meetings. ensuring that sales targets are met. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer& complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Need to have Excellent comm. skills in English-Verbal.Excellent Understanding about customer service.Comfortable for Rotational offs.Should be comfortable working for Night Shift as per US. A Customer Service Representative must have Excellent verbal, written and listening skills. Should have good command over Grammar and Fluency in English.Should not have any MTI while conversing details of several functions to provide quality service.Good knowledge of computers.Ability to Write/ type messages to ensure professional tone.