Customer Service Representative
Published date: 2026/11/08
- Location: Ahmedabad, Gujarat, India
A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product which the company sells. They provide support to customer against the queries raised against purchases.
· Manage large amounts of incoming phone calls
· Manage and respond to customer queries on company website, WhatsApp & other E commerce platforms.
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information keeping the company policies into account.
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
· Accelerate critical complaints / queries to Seniors.
Maintain records of the conversations with the customer and analyze the data. Share reports with the Manager.
· Follow communication procedures, guidelines and policies
Upsell other products wherever possible.
Also, be well-read on company policies and the website for FAQs or policy related answers.
Write and submit timely reports on performance, customer communication and queries
· Manage large amounts of incoming phone calls
· Manage and respond to customer queries on company website, WhatsApp & other E commerce platforms.
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information keeping the company policies into account.
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
· Accelerate critical complaints / queries to Seniors.
Maintain records of the conversations with the customer and analyze the data. Share reports with the Manager.
· Follow communication procedures, guidelines and policies
Upsell other products wherever possible.
Also, be well-read on company policies and the website for FAQs or policy related answers.
Write and submit timely reports on performance, customer communication and queries
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