Customer Service Representative
Published date: 2026/11/07
- Location: Mumbai, Maharashtra, India
Requirement: Minimum 6 months of experience in customer service
Responsibilities:
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Job Type: Full-time
Salary: ₹20,000.00 - ₹25,000.00 per month
Schedule:
Day shift
Night shift
Ability to commute/relocate:
Chandivali , Mumbai - 400076, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Preferred)
Responsibilities:
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Job Type: Full-time
Salary: ₹20,000.00 - ₹25,000.00 per month
Schedule:
Day shift
Night shift
Ability to commute/relocate:
Chandivali , Mumbai - 400076, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Preferred)
1 page views
Related listings
-
Customer Care Analyst - AssociateCustomer CareJob Description Additional Information Posting Date: 20-September-2022 Closing Date: 30-September-2022 Language: English: Speaking, Comprehension, Writing Work Experience: Customer Service: Customer Service Experience Business Intelligence2026/11/07
-
Customer Experience Associate, IN-MU (ACC)Customer CareMarken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. With Polar Speed and Marken included, the UPS Healthcare division staffs 128 locations with 5,500 employees worldwide. Marken offers a state-of-the-art GMP-compliant...2026/11/07
-
Customer Service ExecutiveCustomer CareAnswering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service pro...2026/11/07