Customer Service Representative
Published date: 2026/11/07
- Location: Noida, Uttar Pradesh, India
Job description
Ability to Handle Inbound calls, Live chat received either from the customer or a website visitor.
Provide introductory Demo to prospective customers while using frequently used case of apps.
Maintains & organize customer interaction records by updating account information and using internal tools & technologies
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and escalate the queries to CSM for further follow-ups.
Required Candidate profile
Excellent communication skills both verbal and written.
Ability to multi-task, prioritize, and manage time effectively.
Prior in hand experience in IT / Internet Industry is a plus.
Familiarity with US geography & SaaS is a plus.
Perks and Benefits
5 days a week office. Company is next to Electronic City Noida metro station. Stable 15 years old company with 40 staff members
Job Types: Full-time, Regular / Permanent
Salary: ₹300,000.00 - ₹360,000.00 per year
Benefits:
Food provided
Health insurance
Provident Fund
Schedule:
Rotational shift
Supplemental pay types:
Performance bonus
Yearly bonus
Ability to commute/relocate:
Noida - 201307, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Required)
Speak with the employer
+91-XXXXXXXXXX
Ability to Handle Inbound calls, Live chat received either from the customer or a website visitor.
Provide introductory Demo to prospective customers while using frequently used case of apps.
Maintains & organize customer interaction records by updating account information and using internal tools & technologies
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and escalate the queries to CSM for further follow-ups.
Required Candidate profile
Excellent communication skills both verbal and written.
Ability to multi-task, prioritize, and manage time effectively.
Prior in hand experience in IT / Internet Industry is a plus.
Familiarity with US geography & SaaS is a plus.
Perks and Benefits
5 days a week office. Company is next to Electronic City Noida metro station. Stable 15 years old company with 40 staff members
Job Types: Full-time, Regular / Permanent
Salary: ₹300,000.00 - ₹360,000.00 per year
Benefits:
Food provided
Health insurance
Provident Fund
Schedule:
Rotational shift
Supplemental pay types:
Performance bonus
Yearly bonus
Ability to commute/relocate:
Noida - 201307, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Required)
Speak with the employer
+91-XXXXXXXXXX
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