Customer Service Representative
Published date: 2024/01/10
- Location: Ahmedabad, Gujarat, India
Please expect interview calls from HR between 9 Am to 6 PM Monday to Friday. Alternatively add your preferred time for interview call in the header of your CV.
This is not a Remote or Work from Home Job
Customer Service Execuitve - Job Duties (International Voice Process US and UK) :
Responsible for Taking inbound calls from customers in US and UK
Learn and practice on existing and new products offered
Thoroughly Learn functions of software and products offered to customers
Speak with clients globally primarily from USA through: Chat, Phone & Email
Co-ordinate with other departments to resolve customer queries and fulfil needs
Complete all assigned customer tickets timely and ensure customer satisfaction
Documentation of cases on the Portal and other efficiently use tools like – Word, Power Point and Excel
Company Website
India http://www.gspan.co.in/
USA https://groundwidgets.com/
Job Types: Full-time, Regular / Permanent
Benefits:
Commuter assistance
Food allowance
Paid sick time
Paid time off
Schedule:
Rotational shift
Supplemental Pay:
Overtime pay
Performance bonus
Shift allowance
Application Question(s):
Are you comfortable with Work from office Job?
Are you willing to relocate to Ahmedabad?
Education:
Bachelor's (Preferred)
Experience:
Customer service: 1 year (Preferred)
International Voice BPO (Inbound Calls): 1 year (Required)
This is not a Remote or Work from Home Job
Customer Service Execuitve - Job Duties (International Voice Process US and UK) :
Responsible for Taking inbound calls from customers in US and UK
Learn and practice on existing and new products offered
Thoroughly Learn functions of software and products offered to customers
Speak with clients globally primarily from USA through: Chat, Phone & Email
Co-ordinate with other departments to resolve customer queries and fulfil needs
Complete all assigned customer tickets timely and ensure customer satisfaction
Documentation of cases on the Portal and other efficiently use tools like – Word, Power Point and Excel
Company Website
India http://www.gspan.co.in/
USA https://groundwidgets.com/
Job Types: Full-time, Regular / Permanent
Benefits:
Commuter assistance
Food allowance
Paid sick time
Paid time off
Schedule:
Rotational shift
Supplemental Pay:
Overtime pay
Performance bonus
Shift allowance
Application Question(s):
Are you comfortable with Work from office Job?
Are you willing to relocate to Ahmedabad?
Education:
Bachelor's (Preferred)
Experience:
Customer service: 1 year (Preferred)
International Voice BPO (Inbound Calls): 1 year (Required)
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