Customer Service & Operations Analyst
Published date: 2024/01/10
- Location: Gurgaon, Haryana, India
Full Job Description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Analyst
This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
You’ll be actively participating in initiatives to improve customer service, processes and procedures
You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
What you'll do
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
You’ll also be:
Identifying barriers to performance and coordinating improvements to enhance our efficiency
Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
Keeping accurate records of day to day operations, logging incidents and identifying trends
Reviewing manual or ineffective processes which could be automated or enhanced
Maintaining a focus on improving our customer service and experiences
The skills you'll need
To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
You’ll also need:
Fresher 2023 pass outs only with graduation in B.com, BCA, BA Eng, BBA, Bsc, Hotel Management, Mass Comm, Journalism
Experience of analyzing and using performance data
The ability to convey information in a simple and understandable way
An understanding of contact centre operations and performance metrics
Microsoft Office skills, including PowerPoint, Excel and Word
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Analyst
This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
You’ll be actively participating in initiatives to improve customer service, processes and procedures
You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
What you'll do
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
You’ll also be:
Identifying barriers to performance and coordinating improvements to enhance our efficiency
Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
Keeping accurate records of day to day operations, logging incidents and identifying trends
Reviewing manual or ineffective processes which could be automated or enhanced
Maintaining a focus on improving our customer service and experiences
The skills you'll need
To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
You’ll also need:
Fresher 2023 pass outs only with graduation in B.com, BCA, BA Eng, BBA, Bsc, Hotel Management, Mass Comm, Journalism
Experience of analyzing and using performance data
The ability to convey information in a simple and understandable way
An understanding of contact centre operations and performance metrics
Microsoft Office skills, including PowerPoint, Excel and Word
0 page views
Related listings
-
Relationship Manager-Auto and CV - HaryanaBankRole/Job Title: Relationship Manager - Auto and CV Business: Retail Banking Function/Department: Rural Banking Place of Work: Haryana Job Purpose: The role entails providing financial solutions to meet the requirements of the Automobile (Commercial V...2026/11/10
-
Senior OfficerBankPromotes efficiency in processing of customer applications by serving as Second eye check of DVU/DP Maker. • Raises discrepancies in the customer application to the sourcing channels for rectification and compliance (if any) • Executes and completes ...2026/11/10
-
Assistant ManagerBankSetting up of limits in system for credit client as per sanction terms. • Booking of loans in system on receipt of request from customer/recovery as per Bank’s guidelines. • Calculation of Drawing Power basis Stock and Book Debts statement. • Prepara...2026/11/10