Customer Service & Operations Analyst
Published date: 2026/11/06
- Location: New Delhi, Delhi, India
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This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Analyst
We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
What you'll do
As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and within our service targets. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.
Day-to-day, you’ll be:
Authorising and investigating transactions
Collecting and analysing the required information from the customers and businesses
Reviewing processes which could be automated or enhanced to improve the customer and business experience
The skills you'll need
In order to excel in this role, you’ll have at least 2 years of experience in a verifier role, and strong customer service abilities, along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.
You’ll also demonstrate:
An awareness of changes in trends, policies and regulations
An understanding of our industry and its customers
Experience of managing stakeholder relationships
Knowledge of international payments and clearing, such as SWIFT, Target, BACS and CHAPS
Knowledge of payment products like electronic payments, cheques and cards
This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Analyst
We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
What you'll do
As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and within our service targets. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.
Day-to-day, you’ll be:
Authorising and investigating transactions
Collecting and analysing the required information from the customers and businesses
Reviewing processes which could be automated or enhanced to improve the customer and business experience
The skills you'll need
In order to excel in this role, you’ll have at least 2 years of experience in a verifier role, and strong customer service abilities, along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.
You’ll also demonstrate:
An awareness of changes in trends, policies and regulations
An understanding of our industry and its customers
Experience of managing stakeholder relationships
Knowledge of international payments and clearing, such as SWIFT, Target, BACS and CHAPS
Knowledge of payment products like electronic payments, cheques and cards
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