Customer service officer
Published date: 2024/01/10
- Location: Madurai-South taluk, Tamil Nadu, India
Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)
• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges
• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities
Primary Location
India-Tamil Nadu-Villapuram
Job
Operations
Schedule
Regular
Job Type
Full-time
Job Posting
Feb 16, 2023, 9:27:28 PM
• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges
• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities
Primary Location
India-Tamil Nadu-Villapuram
Job
Operations
Schedule
Regular
Job Type
Full-time
Job Posting
Feb 16, 2023, 9:27:28 PM
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