Customer Service Officer
Published date: 2024/01/10
- Location: Bengaluru, Karnataka, India
Job Purpose
Responsible for retention of customers by providing best services and achieving new customer acquisition.
Key Accountabilities
• Deepening, Retention of customers across all products by providing best services, which is measurable through increase in ETB Book balance movement and achieving of new customer acquisition
• Sourcing of asset products including JDL renewal & NTB and other asset products
• Term Deposit book growth - incremental and NTB
• Increase of Fee Income by Forex fee income and cross selling of TPP
• Digital onboarding of customers
Job Duties & Responsibilities
• AML/KYC/RE-KYC & Other operational & compliance adherence
• Ensure timely completion of training modules assigned
• Ensure complaints are responded to and addressed in a timely manner
• Handling of inventories, secured stationaries, customer deliverables as per process and ensure its stored in dual custody
• Compliance to audit observations
Primary Location
India-Karnataka-Bangalore
Job
Operations
Schedule
Regular
Job Type
Full-time
Job Posting
Feb 12, 2023, 11:57:13 PM
Responsible for retention of customers by providing best services and achieving new customer acquisition.
Key Accountabilities
• Deepening, Retention of customers across all products by providing best services, which is measurable through increase in ETB Book balance movement and achieving of new customer acquisition
• Sourcing of asset products including JDL renewal & NTB and other asset products
• Term Deposit book growth - incremental and NTB
• Increase of Fee Income by Forex fee income and cross selling of TPP
• Digital onboarding of customers
Job Duties & Responsibilities
• AML/KYC/RE-KYC & Other operational & compliance adherence
• Ensure timely completion of training modules assigned
• Ensure complaints are responded to and addressed in a timely manner
• Handling of inventories, secured stationaries, customer deliverables as per process and ensure its stored in dual custody
• Compliance to audit observations
Primary Location
India-Karnataka-Bangalore
Job
Operations
Schedule
Regular
Job Type
Full-time
Job Posting
Feb 12, 2023, 11:57:13 PM
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