Customer Service Officer
Published date: 2026/11/08
- Location: Panaji, Goa, India
Role: Customer Service Officer
Location : Chennai, Goa, Vijayawada, Guntur, Kozhikode, Thrissur, Shimoga.
Job Description
• Candidate will be responsible to manage Banking Customer Portfolio of the bank
• Ensuring service delivery as per the established benchmarks on TAT and complaint management
• Ensuring updated mandatory displays and good look feel of lobby to ensure customer satisfaction
• Adherence to BSOPM, compliance Audit guidelines: Satisfactory scores on all internal/external audits and surprise checks by internal teams
• Ensure quality customer service is delivered disseminating required product information
• Recording complaints as per the specified process and resolving all complaints received from customers within the stipulated TATs
• Ensure appropriate customer communication on closures
• Preventive complaint management, asking for feedback from customers, who may not be complaining Promoting all direct banking channels and ensuring that the customer is utilizing the same
• Product Holding Ratio, channel Enrolment and Data Quality : As per assigned benchmarks for branch categories
• ERV and NTB growth as per targets set for the branch
• Achieve overall deposits growth
• Achieve fee revenue (LI, GI, TFx, Assets, MF, etc.)
• Achieve certification on all the products being sold through the branch
• Adherence to policies and guidelines such as KYC AML
Interested candidates can share their profiles to jobs@avglobaladvisory.com/WhatsApp to9150034555
This job is provided by Shine.com
Location : Chennai, Goa, Vijayawada, Guntur, Kozhikode, Thrissur, Shimoga.
Job Description
• Candidate will be responsible to manage Banking Customer Portfolio of the bank
• Ensuring service delivery as per the established benchmarks on TAT and complaint management
• Ensuring updated mandatory displays and good look feel of lobby to ensure customer satisfaction
• Adherence to BSOPM, compliance Audit guidelines: Satisfactory scores on all internal/external audits and surprise checks by internal teams
• Ensure quality customer service is delivered disseminating required product information
• Recording complaints as per the specified process and resolving all complaints received from customers within the stipulated TATs
• Ensure appropriate customer communication on closures
• Preventive complaint management, asking for feedback from customers, who may not be complaining Promoting all direct banking channels and ensuring that the customer is utilizing the same
• Product Holding Ratio, channel Enrolment and Data Quality : As per assigned benchmarks for branch categories
• ERV and NTB growth as per targets set for the branch
• Achieve overall deposits growth
• Achieve fee revenue (LI, GI, TFx, Assets, MF, etc.)
• Achieve certification on all the products being sold through the branch
• Adherence to policies and guidelines such as KYC AML
Interested candidates can share their profiles to jobs@avglobaladvisory.com/WhatsApp to9150034555
This job is provided by Shine.com
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