Customer Service Manager

1) Business Developnment
>Ensure all the service & repair of vehicle are as per TVSM standard operation procedures to gain customer satisfaction
>To conduct promotional activities. To build & lead team to achieve Service Centre targets

2) Operations
>Managing all workshop activities including, diagnosing faults, repairs & servicing of vehicles to standard, and reception activities, and delivery of the customer service process.
>Random check up to ensure 6 QC gate is followed efficiently in the workshop for improving the percentage of First Time Right Repairs.
>Managing & monitoring the AMC's and maintenance of the workshop equipment.
>Ensuring 3S service center and the atmosphere is maintained clean & pleasant. >To conduct audit and maintain standards at the Service Centers.

3) Customer Centricity
>Ensuring the customer complaints closure within the target lead time.
>Monitor complaints raised through the Internal & call centre PSF, ensure all the complaints are closed within the target time.
>Ensure the service team maintains the quality of operation from receiving the customer to delivery of the vehicle

Job Type: Full-time

Salary: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift
Supplemental pay types:

Commission pay
Overtime pay
Yearly bonus
Ability to commute/relocate:

Gandhinagar, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

total work (Preferred)
Language:

Gujarati (Preferred)
English (Preferred)
Speak with the employer
+91-XXXXXXXXXX