Customer Service Manager

Office Location (Area) Ranchi
Salary Offer 5-10 LPA
Required Education Graduate or MBA
Course Type Full Time
Min Required Experience (Years) 2
Max Required Experience (Years) 0
Profile – Customer Service Manager
Position Title : Asst. Manager / Manager
Function : Customer Service Management & Operations
Reports to : Regional Director / Vice President
Reportees : None

Role Context :
As a Wealth Management Customer Service Professional, you will provide industry leading service &
wealth management solutions to our clients. You will be part of a high capability team located across
multiple cities working together to provide a high standard of care to clients and Relationship
Management team.

Role & Responsibilities:
 Provide world-class customer service to both internal and external clients in all interactions,
striving to exceed client expectations
 Process and follow-up on service requests to ensure execution in a timely manner
 Set appropriate timeline expectations for requests and follow-up within that time frame when
necessary
 Ability to handle a high volume of requests in a fast-paced environment
 Effectively navigate Company’s systems and resources for all workflow processing and client
requests
 Apply verification policies and procedures for all clients to avoid identity theft and fraudulent
activity
 Keep current on regulatory Compliance and company guidelines and apply to all activity to ensure
risk mitigation
 Risk recognition and mitigation, strong adherence to set processes including ensuring a deep
understanding of and adherence to all policies and procedures. Uphold requirements of the Quality
Assurance guidelines.
 Adhere to all company processes and policies, regulatory compliance and carry the organisation’s
brand through developed functional and behavioral skills
 Work with your line manager and HR to identify personal development and training needs
 Other duties as assigned by your supervisor