Customer Service Manager
Published date: 2026/11/09
- Location: Mumbai, Maharashtra, Maharashtra, India
Job : Retail Banking
Primary Location : Asia-India-Mumbai
Schedule : Full-time
Employee Status : Permanent
Posting Date : 09/Dec/2022, 5:43:56 AM
Unposting Date : Ongoing
The Role Responsibilities
Ensuring high quality customer service for Self and Team, ensuring internal and external compliance on all NR transactions, handling difficult customer situations and leading the overall service agenda for NR Acquisition.
Key Responsibilities
Ensure high level of customer service and manage difficult customer situations.
Ensure resolution of all complaints received for NR Channel across all locations
Gather/prepare statistics for service quality and productivity indicators
Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
Find ways to improve operational efficiency and control costs to meet cost budgets
Ensure transactions are processed with a high level of accuracy and commitment within standard turnaround time in order to satisfy customer needs
Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below benchmark, sustain and better-quality service
Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
Primary Location : Asia-India-Mumbai
Schedule : Full-time
Employee Status : Permanent
Posting Date : 09/Dec/2022, 5:43:56 AM
Unposting Date : Ongoing
The Role Responsibilities
Ensuring high quality customer service for Self and Team, ensuring internal and external compliance on all NR transactions, handling difficult customer situations and leading the overall service agenda for NR Acquisition.
Key Responsibilities
Ensure high level of customer service and manage difficult customer situations.
Ensure resolution of all complaints received for NR Channel across all locations
Gather/prepare statistics for service quality and productivity indicators
Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
Find ways to improve operational efficiency and control costs to meet cost budgets
Ensure transactions are processed with a high level of accuracy and commitment within standard turnaround time in order to satisfy customer needs
Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below benchmark, sustain and better-quality service
Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
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