Customer Service Manager
Published date: 2026/11/08
- Location: Jaipur, rajsthan, India
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
Requirements and skills
Proven working experience of 3 to 8 years as a Customer Service Manager, Corporate Manager or Assistant Manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
Requirements and skills
Proven working experience of 3 to 8 years as a Customer Service Manager, Corporate Manager or Assistant Manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
0 page views
Related listings
-
Team Leader International (Jaipur Only)BPOApply only if you have experience of US Tax in UltraTax, Drake, Proseries, intuit Lacerte, CCH Axcess We are looking for a tax Consultant expert to manage and facilitate the accurate preparation and filing of our company’s and individual tax forms. J...2026/11/08
-
Customer Service RepresentativeBPOJob description: · Identify clients query and solve it on best possible way. · Recontact clients for their satisfaction · Understand client query and provide support. · Maintain relationships to foster future business with existing clients Skills Req...2026/11/08
-
Sales Team LeaderBPOPosition : Sales Team Leader Required : 1 to 2 years of experience as a Sales Team leader from BPO Qualification : Graduate Salary : Upto 5LPA Location : Jaipur Job Type: Full-time Salary: Up to ₹35,919.07 per month Benefits: Health insurance Life in...2026/11/08