Customer Service Manager
Published date: 2026/11/06
- Location: Jaipur, Rajasthan, India
Ensure 100% complaints closure within TAT without compromising on customer satisfaction Understand customers issues and concerns, assist the customer with resolution Coordination with internal teams liaise with sales, qig, credit, operations for data / details requirement needed for resolving the customer issues Assist qig / nodal officers in drafting response with requisite details.
Process improvements Jointly with other stake holders - Identifying areas for improvement in resolving the CRM within TAT.
Skills
Sound domain knowledge of banking and understanding of Branch Management, Loan industry, regulatory aspects, well versed with product, policy and processes,
Good understanding of Sales, Operation and processes.
Solutions oriented and troubleshooting approach
Good communication & interpersonal skills, People Management, Perseverance, aptitude for process improvements.
Process improvements Jointly with other stake holders - Identifying areas for improvement in resolving the CRM within TAT.
Skills
Sound domain knowledge of banking and understanding of Branch Management, Loan industry, regulatory aspects, well versed with product, policy and processes,
Good understanding of Sales, Operation and processes.
Solutions oriented and troubleshooting approach
Good communication & interpersonal skills, People Management, Perseverance, aptitude for process improvements.
0 page views
Related listings
-
CCE (Customer Care Executive)BPOExcellent verbal & written communication skills , as well as strong analytical & problem solving skills. Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brou...2026/11/06
-
Customer Support Executive (Voice Process)BPOVconnex Pvt. Ltd., Jaipur CIMET - A Comparison Software Leader CIMET is an Australian company that provides Comparison as a Service to many brands in Australia. Our mission is to help our customers live their financial best and save on everyday utili...2026/11/06
-
Customer Service AdvisorBPOManage large amounts of incoming/Outgoing phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provid...2026/11/06