Customer service- International voice
Published date: 2026/11/08
- Location: Gaziyabad , Uttar Pradesh, India
Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading
telecommunications companies in Canada. Our competitive consumer offerings include wireless, wireline, internet and Optik TVTM. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Job description
Roles and Responsibilities
1. Analyze and solve customer queries through calls.
2. Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead.
3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
6. Provide splendid customer services to customers in a friendly and courteous manner at all times.
7. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
8. Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
Desired Candidate Profile
1. Should possess excellent verbal and written communication skills.
2. Should be customer oriented and team
4. Work Location: Telus International, UG Floor, Tower No. 6, Candor Tech Space, Sector , Noida(Delhi NCR)
6. Candidates should be okay with the work from the Office role.
7. Should be comfortable with night shifts.
Perks and Benefits
1. Annual Package would be in the range of to LPA.
2. Cab Facilities.
3. Medicare Facility(Free online consultation with Doc).
4. Variables based on performance
We're a high-performing team of individuals who collectively make TELUS one of the leading
telecommunications companies in Canada. Our competitive consumer offerings include wireless, wireline, internet and Optik TVTM. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Job description
Roles and Responsibilities
1. Analyze and solve customer queries through calls.
2. Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead.
3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
6. Provide splendid customer services to customers in a friendly and courteous manner at all times.
7. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
8. Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
Desired Candidate Profile
1. Should possess excellent verbal and written communication skills.
2. Should be customer oriented and team
4. Work Location: Telus International, UG Floor, Tower No. 6, Candor Tech Space, Sector , Noida(Delhi NCR)
6. Candidates should be okay with the work from the Office role.
7. Should be comfortable with night shifts.
Perks and Benefits
1. Annual Package would be in the range of to LPA.
2. Cab Facilities.
3. Medicare Facility(Free online consultation with Doc).
4. Variables based on performance
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