Customer Service Executive (WFH)
Published date: 2024/01/10
- Location: Kolkata, West Bengal, India
Benefits
Pulled from the full job description
Health insurance
Leave encashment
Paid sick time
Provident Fund
Work from home
We’re looking for a dedicated person to maintain our clients’ accounts and serve as our
main point of contact for our English speaking clients.
This opportunity has WFH mode for US process.
Our ideal candidate will have a passion to provide exceptional customer service.
Objectives of this Role
Act as the main point of contact in all matters relating to client concerns and
needs
Build and strengthen client relationships to achieve long-term partnerships
Develop a thorough understanding of our product offerings to better upsell
and cross-sell to clients
Daily and Weekly Responsibilities
Client Relationship Management of B2B clients
Resolving customer queries through email, phone and chat communication
Order Processing in ERP System (SAP)
Process online orders and back orders
Provide support for marketing campaigns
Job Type: Full-time
Benefits:
Health insurance
Leave encashment
Paid sick time
Provident Fund
Work from home
Schedule:
Evening shift
Fixed shift
Night shift
US shift
Supplemental pay types:
Performance bonus
Pulled from the full job description
Health insurance
Leave encashment
Paid sick time
Provident Fund
Work from home
We’re looking for a dedicated person to maintain our clients’ accounts and serve as our
main point of contact for our English speaking clients.
This opportunity has WFH mode for US process.
Our ideal candidate will have a passion to provide exceptional customer service.
Objectives of this Role
Act as the main point of contact in all matters relating to client concerns and
needs
Build and strengthen client relationships to achieve long-term partnerships
Develop a thorough understanding of our product offerings to better upsell
and cross-sell to clients
Daily and Weekly Responsibilities
Client Relationship Management of B2B clients
Resolving customer queries through email, phone and chat communication
Order Processing in ERP System (SAP)
Process online orders and back orders
Provide support for marketing campaigns
Job Type: Full-time
Benefits:
Health insurance
Leave encashment
Paid sick time
Provident Fund
Work from home
Schedule:
Evening shift
Fixed shift
Night shift
US shift
Supplemental pay types:
Performance bonus
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