Customer Service Executive-India (LKME)
Published date: 2024/01/10
- Location: Gorgaon , Haryana, India
A Customer Service Executive will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Interact with customers to address their concerns, answer their questions and assist them with their queries. This role is mainly focused to help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
Good written and verbal communication skills
Flexible to work from Office & home
Flexible to work on rotational shifts with rotational offs
Minimum graduate degree holder
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Take the extra mile to engage customers
Good written and verbal communication skills
Flexible to work from Office & home
Flexible to work on rotational shifts with rotational offs
Minimum graduate degree holder
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Take the extra mile to engage customers
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