Customer Service Executive( Fresher / Experienced)

Vacancy with India's leading Early Childhood & K-12 Education company, operating since past two Decades with HQ in Mumbai. The Company is committed to delivering the Joy of Learning to students in the early childhood education and K12 segments. With a network of over 1,300 pre-schools and Schools, The Company now plans to revolutionize learning in the EdTech Space.
The role holder will act as an interface between the Corporate Office and existing/potential franchisees and parents to resolve queries and complaints within timelines.
Handling Documentation Management by: Creating, Maintaining and tracking MOU’s, Agreements and other correspondence related to Franchisees.
Maintaining and updating the entire documentation life cycle (MOU’s & Agreements).
Ensure complaint resolution and customer service by: Handling Inbound calls and emails.
Handle Outbound and Service calls by reaching out to franchises and prospective B2C and B2B clients.
If you are a Graduate Fresher or upto 3 years of International BPO or MNC (retail / telecom/bank) experience and you would like to explore the opportunity please share your resume .
Job Locaion: Santacruz East,Mumbai.
Salary Budget :Upto 4.5 LPA

Job Types: Permanent, Full-time

Salary: ₹300,000.00 - ₹450,000.00 per year

Benefits:
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:
• Day shift

Supplemental pay types:
• Performance bonus
• Quarterly bonus

Ability to commute/relocate:
• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Language:
• English (Required)

Work Location: In person

Speak with the employer
+91-XXXXXXXXXX