Customer Service Executive (female)
Published date: 2024/01/10
- Location: Thane, Maharashtra, India
Full Job Description
Job Summary
We are looking for female Customer Service professionals - the selected candidates would be responsible for handling inbound telephonic, e-mail & social media-based queries of our trained teachers & students, resolving them in conjunction with in-house teams, and cross-selling / up-selling to existing customers (teachers).
Responsibilities and Duties
Handling inbound in-situ, telephonic, WhatsApp-based, e-mail & social media-based queries of our trained teachers & students.
Liaising with in-house technical, creative & digital marketing teams to resolve the teachers' / students' requirements.
Enable conversion of inbound potential customers.
Undertake outbound campaigns through mass-mailing, call-back & follow-ups.
Communicate regularly with our trained teachers to help them maximise their revenue.
Cross sell / up sell our trainings / courses to existing teachers & students.
Undertake lead generation and lead-mining through innovative use of social media platforms.
Maintain relevant databases and generate MIS as required for analysis.
Required Experience and Qualifications
Excellent verbal and written communication skills in English & Hindi.
Good presentation and networking skills.
Ability to listen, empathize and analyze.
Good problem-solving and 'people' skills.
Enthusiasm to achieve the organization's targets.
Ability to thoroughly understand the brand, its product & services.
Previous experience in Customer Service / BPO / Education sector / Ed Tech sector sales preferred.
Benefits
A highly collaborative, typical ‘start-up’ environment that pushes you to think beyond your boundaries and keeps you on your toes.
A diverse workload, keeping you continually stimulated & opportunities to expand & diversify your skills.
An open forum for expression of ideas.
A unique growth opportunity, as we build a team around you.
A fully-integrated team of thinkers, designers, developers, social media marketers and others who will work with you.
Job Types: Full-time, Regular / Permanent
Salary: ₹15,000.00 - ₹35,000.00 per month
Benefits:
Paid sick time
Paid time off
Schedule:
Day shift
Supplemental pay types:
Commission pay
Performance bonus
Application Question(s):
Do you live in Thane city?
Are you available to join immediately, if selected?
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Customer service: 1 year (Preferred)
Language:
English (Required)
Speak with the employer
+91 9136024247
Job Summary
We are looking for female Customer Service professionals - the selected candidates would be responsible for handling inbound telephonic, e-mail & social media-based queries of our trained teachers & students, resolving them in conjunction with in-house teams, and cross-selling / up-selling to existing customers (teachers).
Responsibilities and Duties
Handling inbound in-situ, telephonic, WhatsApp-based, e-mail & social media-based queries of our trained teachers & students.
Liaising with in-house technical, creative & digital marketing teams to resolve the teachers' / students' requirements.
Enable conversion of inbound potential customers.
Undertake outbound campaigns through mass-mailing, call-back & follow-ups.
Communicate regularly with our trained teachers to help them maximise their revenue.
Cross sell / up sell our trainings / courses to existing teachers & students.
Undertake lead generation and lead-mining through innovative use of social media platforms.
Maintain relevant databases and generate MIS as required for analysis.
Required Experience and Qualifications
Excellent verbal and written communication skills in English & Hindi.
Good presentation and networking skills.
Ability to listen, empathize and analyze.
Good problem-solving and 'people' skills.
Enthusiasm to achieve the organization's targets.
Ability to thoroughly understand the brand, its product & services.
Previous experience in Customer Service / BPO / Education sector / Ed Tech sector sales preferred.
Benefits
A highly collaborative, typical ‘start-up’ environment that pushes you to think beyond your boundaries and keeps you on your toes.
A diverse workload, keeping you continually stimulated & opportunities to expand & diversify your skills.
An open forum for expression of ideas.
A unique growth opportunity, as we build a team around you.
A fully-integrated team of thinkers, designers, developers, social media marketers and others who will work with you.
Job Types: Full-time, Regular / Permanent
Salary: ₹15,000.00 - ₹35,000.00 per month
Benefits:
Paid sick time
Paid time off
Schedule:
Day shift
Supplemental pay types:
Commission pay
Performance bonus
Application Question(s):
Do you live in Thane city?
Are you available to join immediately, if selected?
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Customer service: 1 year (Preferred)
Language:
English (Required)
Speak with the employer
+91 9136024247
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