Customer Service Executive - DC

Customer Service Executive - DC - ( WD46546 )Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job duties and responsibilitiesTo answer all phone & email enquiries from customers on banking products, accounts and services in an effective and efficient mannerTo understand customers needs and provide solution / attention to themTo fulfil customer requests, ensuring total customer satisfactionTo demonstrate strong work commitment and work ethicTo solicit customer feedbackTo adhere to schedule of work & be available for deployment at short notice when on standbyOpen to work shifts across Monday to Sunday (it is not 24/7).ExperienceMinimum 3- 5 years of Banking experience.Experience in Indian Banking industryExperience in working with banking / financial institution in corporate banking, Trade, Cash & taxExperience in phone banking operationsUnderstanding of RBI RegulationsWorking knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantageExcellent Communication skills, good writing skillsWillingness to learn new productTechnical CompetenciesExperience in Indian Banking industryExperience in working with banking / financial institution in corporate banking, Trade, Cash & taxExperience in phone banking operationsUnderstanding of RBI RegulationsWorking knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantageEducationGraduate / Post Graduate