Customer Service Executive

Company Description

XDBS Worldwide is a provider of global marketing, media, and technology solutions for companies looking to leverage marketing automation and digital marketing capacity to carry out successful lead generation programs. With more than 2000 professionals, XDBS is made up of experts in B2B marketing, demand generation, design, data, and results. XDBS provides high ROI solutions that enable clients to realize their cross-vertical sales and marketing potential and attain leadership positions in preferred markets. The company was founded in 2012 and is headquartered in UAE with delivery offices across the Americas, Philippines, and India. Our brand philosophy is to lead forward to a greater possibility through a passionate culture that strives to deliver best client outcomes.

Role Description

This is a full-time, on-site role in Pune as a Customer Service Executive. The Customer Service Executive will be responsible for assisting customers with support, inquiries, and complaints via phone, email, and chat. Additionally, the Customer Service Executive will handle customer issues, investigate problems, and provide resolutions. The candidate must have excellent customer service and interpersonal skills as well as the ability to work well under pressure and collaboratively with team members.

Qualifications
• Customer Support, Service, and Service Management skills
• Excellent interpersonal skills
• Proven track record of customer satisfaction
• Good listening skills and an ability to solve customer's problems
• Proficient communication skills in English (written and verbal)
• Ability to work well under pressure
• Experience in customer service, preferably from BPO / KPO sector
• Bachelor's degree in any field of study or an equivalent qualification