Customer Service Executive
Published date: 2024/01/10
- Location: New Delhi, Delhi, Central Delhi, Delhi, India
Responsibilities: • Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email • Maintain an updated knowledge of the organization's products, services, and customer service policies • Document customer interactions when necessary, compiling documents and forwarding information to interested parties • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance • Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits • Assist clients by demonstrating the use of goods and programs and answering any questions they may have • Participate in training opportunities provided by the organization or by outside entities
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