Customer Service Executive

FreeUp is India’s leading social commerce platform that is building an open reselling community powered by pan India users (500+ cities) who transact on high-quality apparels, fashion products, toys, books, electronics etc . Built on the foundation of enabling a trusted peer-to-peer commerce platform, this consumer technology start-up has raised a Series-A startup funding from Accel and Elevation Capital.

At FreeUp, we make buying and selling amongst individuals simple, safe and fun, while ensuring the highest level of trust and quality in transactions. Our community enjoys the convenience of doorstep pickup and delivery across India for a wide array of products including fashion, kids, home, beauty, books, gadgets, and more.

The philosophy of the business model is shaped around the sentiment of decluttering, recycling, socializing and saving money in a fun and reliable way. Members can market and sell pre-owned or new products to potential buyers who might need them, in an effortless manner. Today, FreeUp services an expanding base of over 26,000+ PIN codes across India, and aims to be the go-to destination for peer-to-peer commerce that is backed by trust.

We are looking for talented and enterprising people to join us on our mission to enable a circular economy that promotes sustainable consumerism. You will be a part of a team that is building and owning systems that would have critical business impact from day one. All this under the leadership, guidance and collaboration with founders who bring together a diverse set of experience from the consulting, e-commerce, and quick commerce space.

Job Responsibilities:

Respond to customers inquiries via live chat, email, phone and social media.
Build a sustainable relationship of trust and respect with customers by maintaining a positive and empathetic behaviour at all times.
Act as the Voice of the Customer across the organization to identify product improvements.
Escalate unresolved issues to the appropriate teams and take ownership of issues and have the determination to follow through.
Work with the management to stay updated on product knowledge and be informed about any changes in the company policies.
Understand and meet your KPI’s and customer service metrics while providing excellent consistent customer service.
Work as a results-driven team member with strong attention to customer experience and commitment to quality customer service.
Have good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
Minimum Requirements:

Bachelor's degree in any stream.
Good command of English & Hindi (both oral and written).
Good to have experience in working with customer success.
Rotational shift , no fixed Saturday & Sunday off
Job Types: Full-time, Permanent

Salary: ₹20,000.00 - ₹21,000.00 per month

Schedule:

Day shift