Customer Service executive
Published date: 2024/01/10
- Location: Navi Mumbai, Maharashtra, India
Job Profile: 1. Answercustomerqueries professionally through all the servicing channels and provide information / resolutions within the specified turnaround time. 2. Record and categorize allcustomerinteractions. 3. Interact with internal department for query resolution, maintain regular follow-ups. 4. Provide regular updates to theCustomerfor attempted open cases. 5. Adhere to the servicing escalation matrix so that specified TATs are achieved.
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