Customer Service Executive
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Job Description:
§ Ensure that the company’s customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed
§ Ensure customer care service standard of the company is strictly adhered to by every customer service personnel
§ Respond to inquiries and queries from customers and provide a thorough and speedy resolve
§ Deliver appropriate and relevant information, and when not in the position to, refers customer(s) to appropriate department
§ Supervise the activities of lesser customer service representatives in the accomplishment of customer care goals
§ Develop strategies and plans for customer support
§ Participate in implementation or improvement of initiatives associated with customer service
§ Establish standards for best customer support practices
§ Investigate and respond to every inquiry and complaints from customer regarding company’s product and possibly its shipment
§ Ensure satisfaction of customer needs to the best possible way
Requirement Skillset:
§ A high school diploma or equivalent degree and/or at least 1-3 years of experience in the said field or in any related area
§ Familiarity with various practices, concepts, and procedures of the field gives you an added advantage
§ High level/degree of creativity
§ A good experience in sales activities
§ A fair knowledge about the use of computers
§ Excellent customer skills
§ Effective communication skills
§ Effective management skills
§ Ability to thrive effectively under pressure
§ Self – motivated individual with the ability to multitask
§ Excellent presentation skills
§ Good problem solving and people skills
§ Result oriented and driven
Job Type: Full-time
Salary: Up to ₹15,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Yearly bonus
Ability to commute/relocate:
• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• English (Preferred)
• Hindi (Preferred)
Work Location: In person
Speak with the employer
+91 8905997178
§ Ensure that the company’s customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed
§ Ensure customer care service standard of the company is strictly adhered to by every customer service personnel
§ Respond to inquiries and queries from customers and provide a thorough and speedy resolve
§ Deliver appropriate and relevant information, and when not in the position to, refers customer(s) to appropriate department
§ Supervise the activities of lesser customer service representatives in the accomplishment of customer care goals
§ Develop strategies and plans for customer support
§ Participate in implementation or improvement of initiatives associated with customer service
§ Establish standards for best customer support practices
§ Investigate and respond to every inquiry and complaints from customer regarding company’s product and possibly its shipment
§ Ensure satisfaction of customer needs to the best possible way
Requirement Skillset:
§ A high school diploma or equivalent degree and/or at least 1-3 years of experience in the said field or in any related area
§ Familiarity with various practices, concepts, and procedures of the field gives you an added advantage
§ High level/degree of creativity
§ A good experience in sales activities
§ A fair knowledge about the use of computers
§ Excellent customer skills
§ Effective communication skills
§ Effective management skills
§ Ability to thrive effectively under pressure
§ Self – motivated individual with the ability to multitask
§ Excellent presentation skills
§ Good problem solving and people skills
§ Result oriented and driven
Job Type: Full-time
Salary: Up to ₹15,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Yearly bonus
Ability to commute/relocate:
• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• English (Preferred)
• Hindi (Preferred)
Work Location: In person
Speak with the employer
+91 8905997178
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