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Customer Service Executive

Published date: 2024/01/10
  • Location: Gurugram , Haryana, India
Hiring for Customer Service Executive for BPO MNC Job Location: Gurgaon Need only Northeast candidates living in Gurgaon/ Noida/ Delhi Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Diagnose and troubleshoot technical issues reported by customers related to the process. Walk customers through problem-solving processes, providing step-by-step solutions and guidance. Escalate unresolved issues to the appropriate internal teams, such as the technical support team or engineering department. Maintain detailed and accurate records of customer interactions and solutions provided in the company's CRM system. Collaborate with cross-functional teams to identify and implement solutions to recurring technical issues. Keep up-to-date with product knowledge and stay informed about new product features, enhancements, and updates. Provide feedback to the product development team based on customer experiences and suggestions. Participate in ongoing training and development to enhance technical skills and customer service abilities
Company Name: Confidential Company Name

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