Customer Service Executive
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Tasks and duties
• Answering client correspondences through email, social media, and by phone.
• Relaying extensive product information to customers.
• Filing customer records, including contact information, purchases and billings.
• Conducting surveys and writing reports based on customer feedback on products and services.
• Providing customers with clear instructions to resolve issues.
• Rerouting customer calls to other departments when advanced solutions are needed.
• Managing orders and ensuring their prompt delivery.
• Listen to customers' concerns, issues and questions.
• Resolve customers' concerns and answer customers' questions to your best ability.
• Maintain a positive attitude and calmly respond to customers' complaints
• Answering client correspondences through email, social media, and by phone.
• Relaying extensive product information to customers.
• Filing customer records, including contact information, purchases and billings.
• Conducting surveys and writing reports based on customer feedback on products and services.
• Providing customers with clear instructions to resolve issues.
• Rerouting customer calls to other departments when advanced solutions are needed.
• Managing orders and ensuring their prompt delivery.
• Listen to customers' concerns, issues and questions.
• Resolve customers' concerns and answer customers' questions to your best ability.
• Maintain a positive attitude and calmly respond to customers' complaints
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