Customer Service Executive

Job Description Acting a single point of contact for the assigned Customers Making cold calling to the list of Target Customers and Fixing up for an appointment with Targets Customers Following it up with target customers till the Business Conversion and for the Regular Consignments.

Handling new & existing Customer accounts and maintaining customers focus on all times and answering to customers enquiries using the standard guidelines.
Requesting rates from liners/agent and also Providing Quotes to customers and Follow up with Customers for Business.

Requesting Customers regularly for Shipments Pre-alert & Rates follow-up with pricing team and with Customers Updating Customers on their cargo status on regular basis.
Creating Job in Online Package ( Cargo wise) Updating Consignment details and Tracking it in online. Coordinating with LCL operation Team for console boxes and updating stuffing details. Updating sailing schedule and coordinating with destination agents for Trans Shipments.

Sharing AMS & ISF report to Customers [for US Shipments] Dealing with liners for booking/status and Checking the Pro-forma Invoice before raising the Final Invoice.

Calling up the Origin counterpart if any urgent basis of Rates/ updates Following up with CHA for clearance status and to with customer for outstanding Following up with documentation team until the DO release.
Internal follow-up with team on shipment status and B/L release.

Maintaining & updating customer contacts and list Any other relevant duties or responsibilities that may be assigned time to time