Customer Service Executive

Wipro is Hiring for Customer Service Executive for Powai Location

Interested candidates can share resume harshpreet.kaur4@wipro.com

Important notes: -

-5 days working & 2 rotational week offs.

-Salary - 13k In-hand + Incentives*

- Should be flexible in 24*7 shifts.

- Should be within Transport Boundary.

-One Side Cab.

-Graduate/ Under-Graduate Freshers all can apply.

-Excellent communication skills

-Work from office.

- Job location: Kensington - Powai, Mumbai.

Roles and Responsibilities:

· Inbound / Outbound interaction with clients.

· Skilling on all voice and back-office queues as per requirement.

· Good typing speed.

· Good computer navigational skills and familiar with MS office.

· Should have good customer service skills

· Understand customer queries / request and act accordingly.

· Maintain a healthy and clean work environment.

· Update knowledge of process on regular basis.

Desired Candidate Profile:

· Good written and very good verbal communication skills. Fluent, neutral accent English language skills. Able to understand, assess and articulate a response both written and verbal.

· Be able to comprehend the words of the customer on an email and articulate the response in a free-flowing writing form.

· English Language proficiency overall needs to be excellent.

· Good telephone skills, able to listen patiently & remain focused throughout the conversation

· Good team working skills with the ability to contribute to effective team performance

· Basic influencing & persuasion skills.

· Good self-organizational skills.

· Freshers eligible

CANDIDATE SPECIFICATION:

· Must have

· Graduate / Undergraduate.

· Should not be from a technical background

· Should not be a full-time student and also should have cleared his last appeared exam.

· Should not be pursuing a full-time career exam (pilots / cabin crew. etc).

· Good to have:

· Previous experience in Logistics / courier / cargo would be preferred

· Experience of 1-2 years desirable.

· Experience in call center will be an advantage.

· Work on track & trace (for logistic business)

· Hospitality industry candidates from e.g., hotels industry or any other service industry.

· Knowledge of Western culture would be an added advantage. (USA/UK culture)

· Don’ts

· Poor grammar

· Poor Windows skills

· Issues with comprehending & communicating effectively with the customer.

· NOT ELIGIBLE: - MBA/PG/BE/BTech /MCA/BSc IT, Certified professional lawyer, CAs,

Transport Boundary: -

Western - Churchgate - Mira Road

Central - CST - Thane

Harbour - CST Belapur

Job location: - -Powai

Please note: Interested candidates can share resume with Harshpreet Kaur.

Email id: harshpreet.kaur4@wipro.com