Customer Service Executive
Published date: 2024/01/10
- Location: New Delhi, Delhi, India
Responsibilities:
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Follow up to ensure resolution.
• Keep records of customer interactions.
• Follow communication procedures, guidelines and policies.
• Provide accurate, valid and complete information by using the right methods/tools.
• Identify and assess customers' needs to achieve satisfaction.
• Handling customer concerns and complaints in a timely manner.
• Assure satisfactory level of service is being provided to customers.
• Maintain a polite attitude towards customers when interacting on call.
Requirements:
• Prior experience in fitness industry would be an add on.
• Must be comfortable with answering multiple calls per day.
• Good interpersonal skills.
• Decent command on spoken English with fluency.
• Should have a go getter attitude.
• Strong phone contact handling skills and active listening.
Job Types:
Full-time, Fresher
Pay:
₹15,000.00 - ₹18,000.00 per month
Benefits:
• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
Schedule:
• Morning shift
Expected Start Date: 10/04/2023
• Health insurance
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Follow up to ensure resolution.
• Keep records of customer interactions.
• Follow communication procedures, guidelines and policies.
• Provide accurate, valid and complete information by using the right methods/tools.
• Identify and assess customers' needs to achieve satisfaction.
• Handling customer concerns and complaints in a timely manner.
• Assure satisfactory level of service is being provided to customers.
• Maintain a polite attitude towards customers when interacting on call.
Requirements:
• Prior experience in fitness industry would be an add on.
• Must be comfortable with answering multiple calls per day.
• Good interpersonal skills.
• Decent command on spoken English with fluency.
• Should have a go getter attitude.
• Strong phone contact handling skills and active listening.
Job Types:
Full-time, Fresher
Pay:
₹15,000.00 - ₹18,000.00 per month
Benefits:
• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
Schedule:
• Morning shift
Expected Start Date: 10/04/2023
• Health insurance
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